Question: There are many scams online. How can I trust you?
Answer: Please, find our Company registration here.
Question: Is my equipment safe with you?
Answer: We take security and privacy very seriously. Our facilities have 24/7/365 monitoring systems.
Question: What is the address to send miners?
Answer: TeslaWatt 1231 Service Drive, Gardnerville NV 89410
Question: Do you offer VPN access?
Answer: Absolutely. Our user-friendly Cisco Any Connect VPN is available immediately after your miners are connected. For security, VPN access is granted only post-equipment deployment.
Question: Do you provide static IP?
Answer: Yes, we offer public static IPs from our range or a private subnet with VPN, ensuring reliable and secure connectivity for your mining operations.
Question: Deployment Time for Miners?
Answer: At TeslaWatt, we typically deploy new miners within 1-3 business days, ensuring a quick and efficient setup for your mining hardware.
Question: Capacity for 1 MW of Power?
Answer: The number of miners per 1 MW varies based on the model. Newer, high-consumption models (over 3kW) mean up to 320 miners can fit within a 1 MW setup.
Question: Do you offer 24/7/365 technical support?
Answer: Yes. Data Center services are not possible without 24/7/365 support.
Question: What are the additional costs for technical support?
Answer: There are no additional costs for technical support. This is included in your hosting fee.
Question: What If My Miner Fails Electronically?
Answer: In case of electronic failure, we offer several solutions. We can send your miner to the Bitmain repair facility (clients cover shipping). Additionally, we can replace fans or PSUs on-site at no extra labor cost.
Question: How Do I Reboot a Miner? Is a Ticket Required?
Answer: Customers can initiate reboots themselves. Alternatively, our 24/7 technical support team can assist with reboots, all coordinated via email for efficient communication.
Question: Can the customer check the power consumption?
Answer: Yes, per request.
Question: Is There CCTV for Customer Monitoring?
Answer: Our facilities are monitored 24/7 with internal CCTV for enhanced security. However, for privacy and security reasons, we do not provide external access to our CCTV system to customers.
Question: What is included in your free ASIC setup service?
Answer: Our complimentary setup includes basic configuration, cabling, routing, Internet setup, and shelving – everything you need for a smooth start with no hidden costs.
Question: How can I monitor my mining operations remotely?
Answer: We provide VPN access that allows you to monitor your machines, mining pools, and profitability in real time from anywhere, keeping you always informed about your mining operations.
Question: What type of technical support do you offer for mining equipment?
Answer: Our dedicated team provides 24/7 continuous support including miner diagnostics and reboots to ensure your mining operations run smoothly around the clock.
Question: How do you ensure reliable power distribution for mining equipment?
Answer: We equip all facilities with high-quality PDU (Power Distribution Unit) units that ensure optimal service availability and reliable power distribution for your mining hardware.
Question: How do you handle downtime and service interruptions?
Answer: We prioritize transparency by continuously monitoring uptime and ensuring clients receive full proration in the rare event of machine downtime, keeping your investment secure.
Question: What cooling systems do you use to maintain optimal temperatures?
Answer: Our facilities feature state-of-the-art dedicated passive cooling systems that maintain consistently low temperatures year-round, optimizing your mining hardware’s performance and longevity.
Question: Are there any hidden fees for the basic setup and configuration?
Answer: No, we offer complimentary setup for your mining equipment including all basic configuration, ensuring a smooth start with no hidden costs.
Question: Can I access real-time data about my mining profitability?
Answer: Yes, through our VPN access you can monitor your machines, mining pools, and profitability in real time, staying fully informed about your mining operations.
Question: What happens if there’s a power distribution issue?
Answer: Our high-quality PDU units ensure reliable power distribution, and our 24/7 technical support team is always available to address any issues immediately.
Question: How do you maintain consistent temperatures in your facilities?
Answer: We use advanced dedicated passive cooling systems that maintain optimal temperatures year-round, ensuring your mining hardware performs at its best and has extended longevity.